Professional Summary
Results-driven banking and sales leader with 20+ years demonstrated experience lifting performance, accelerating commercial growth, and strengthening customer and community trust. Known for turning underperforming teams into high-performing ones, embedding strong risk and compliance discipline, and delivering measurable outcomes through clear strategy and people-first leadership.
- Proven track record in staff development, performance coaching, and compliance excellence
- Strong understanding of home loan finance and the mortgage broker industry
- Relationship-focused and sales-driven, with a reputation for exceeding expectations
- Skilled communicator able to distil complex data into clear, actionable insights
- Trusted for maintaining integrity while cultivating long-term partnerships
- Adept at bridging departmental gaps through technical and financial fluency
- Certificate IV in Finance and Mortgage Broking
- FSRA Tier 2 (RG146) Personal Advice in General Insurance
Work Experience
Branch Manager – Bendigo Bank (Dec 2025)
- Lifted branch performance through targeted acquisition, retention and service strategies.
- Improved operational efficiency by embedding risk frameworks and coaching staff.
- Reduced complaint escalations through first-contact resolution.
- Drove commercial uplift through disciplined planning and KPI management.
- Held full P&L accountability ensuring sustainable financial performance.
- Strengthened community engagement through board partnership and local presence.
Sales Manager – ANZ (Sep 2022 – Oct 2025)
- Led a district home-loan sales team, consistently achieving lending targets.
- Improved conversion rates through pipeline analysis and strategy refinement.
- Strengthened team capability through targeted coaching on credit and sales execution.
- Built strong internal/external relationships to support referral growth.
- Ensured full compliance with regulatory and bank standards.
- Delivered clear reporting on performance and improvement opportunities.
- Implemented process improvements reducing turnaround times.
Business Development Manager – ANZ (Apr 2017 – Sep 2022)
- Built and maintained a high-performing broker and aggregator network.
- Executed growth strategies aligned with district and state priorities.
- Managed the full sales cycle improving broker experience and settlement outcomes.
- Retained key clients and strengthened long-term partnerships.
- Negotiated proposals and commercial terms for new business.
- Tracked performance metrics to refine strategy.
Credit Manager – ANZ (Oct 2009 – Apr 2017)
- Led local and offshore credit assessment teams improving capability and accuracy.
- Acted as escalation point for complex scenarios providing alternative structures.
- Ensured regulatory compliance and implemented policy changes.
- Drove continuous improvement initiatives strengthening credit quality.
- Communicated risk expectations clearly to stakeholders.
- Provided transparent updates and decision-making clarity.
Education
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References
Available upon request.